FAQ:

1. How are items shipped?
Orders in the U.S. are shipped Priority Mail and international orders are shipped Global Priority.

2. How can I be sure that my credit card transaction is secure?
We process credit card orders directly through Visa, Mastercard, American Express, or Discover. You are guaranteed secure credit card transactions.

3. What is the best way to contact Protoculture?
Email is the best way to reach us and we'll return your email within 24 hours.
General inquiries:
info@protoculture.com
Order inquiries:
customerservice@protoculture.com
Wholesale inquiries:
wholesale@protoculture.com

4. What is your privacy policy?
Protoculture is committed to protecting your privacy on the Internet. We promise that any personal information you submit to us directly will NOT be used outside of normal business operations (e.g. shipping). We will NEVER sell, rent or in any way give your personal information to direct marketers.

5. What is your return policy?
Your satisfaction is guaranteed. If you are not satisfied, we will refund or exchange your purchase (minus shipping) if the item is returned to Protoculture in its original, clean and unwashed condition within 30 days of the date you first placed the order. Please contact customerservice@protoculture.com
for exchanges or refunds.

6. Is there sales tax?
Residents of California will be charged a sales tax of 8.25%.

7. Where can I find Raunchy Flamingos music?
Our discography is available only deep within the bowels of the Internet.

8. Why are we here?
Philosophers and theologians have grappled with this question since time began. Protoculture has been notified of this unsolved problem and is working on the answer.